Terms & Condition

1. INTRODUCTION

1.1 Acceptance of Terms

Welcome to Bamboowala (hereinafter referred to as “Company”, “we”, “us”, or “our”). By accessing or using our website (www.thebamboowala.com), you (the “User”, “Customer”, or “You”) agree to be bound by these Terms of Service (“ToS”). If you do not agree to these terms, please do not use our website or purchase our products.

1.2 Company Details

• Legal Name: SS Bamboowala Private Limited
• Registered Address: 135, Ramnagar Road No. 4, 2nd Crossing, Agartala, Tripura, 799002
• Unified Point of Contact:

• Name: Swattik Chakraborty
• Call/WhatsApp: +91-7005984264
• Email: swattik@thebamboowala.com

2. PRODUCT INFORMATION

2.1 Nature of Products

Bamboowala specializes in handcrafted bamboo products. Each product is: – Uniquely crafted – Environmentally sustainable – Handmade with traditional techniques – Subject to natural variations in color, texture, and dimensions

2.2 Product Representations

• Product images are as accurate as possible but may have slight color variations due to screen settings and natural material characteristics.
• Dimensions and specifications are approximate and may vary by ±5%.

2.3 Customization

• Custom orders are available for select products.
• Customization requests are subject to additional charges and extended production times.
• Custom orders require 50% advance payment and are non-refundable.

3. ORDERING AND PRICING

3.1 Pricing

• All prices are in Indian Rupees (INR).
• Prices are inclusive of GST where applicable.
• Prices are subject to change without prior notice.
• The price at the time of order confirmation shall be final.

3.2 Payment Methods

We accept: – Credit/Debit Cards – Net Banking – UPI – Cash on Delivery (COD) – Digital Wallets

3.3 Order Confirmation

• An order is confirmed upon successful payment.
• A confirmation email will be sent to the registered email address.

3.4 Returns and Refunds

Refer to RETURN & REFUND page for more information.

4. SHIPPING AND DELIVERY

4.1 Shipping Zones

• We currently ship within India.
• Shipping charges, if charged extra, are calculated based on:

• Product weight
• Shipping distance
• Selected delivery speed
• Packaging requirements

4.2 Delivery Timelines

• Standard Delivery: 5-10 business days
• Express Delivery: 2-5 business days
• Remote Location Delivery: 10-15 business days

4.3 Shipping Restrictions

• We do not ship to:

• P.O. Box addresses
• International locations
• Restricted or conflict zones

5. WARRANTY AND CARE

5.1 Product Warranty

• 6-month warranty against manufacturing defects
• Warranty claim process:

• Contact customer support within warranty period
• Provide order details and description of defect
• Submit photographs of defective product
• Company reserves right to inspect and validate claim

• Warranty does not cover:

• Normal wear and tear
• Improper use
• Accidental damage
• Natural material variations

5.2 Care Instructions

• Wipe with soft, dry cloth to remove dust
• Avoid prolonged exposure to direct sunlight
• Keep away from excessive moisture
• Do not use harsh chemicals or abrasive cleaners
• Store in cool, dry place when not in use
• Apply natural oil (like coconut or linseed) every 3-4 months to maintain bamboo’s luster
• Avoid sudden temperature changes
• Handle with care to prevent structural damage

6. USER RESPONSIBILITIES

6.1 Account Security and Non-Discrimination

• Users responsible for maintaining account confidentiality
• Immediate reporting of unauthorized access
• One account per individual/entity
• Platform is accessible to all users regardless of race, gender, religion, disability, or sexual orientation
• Zero tolerance for harassment or discriminatory behavior

6.2 Prohibited Activities

Users shall not: – Use the platform for illegal activities – Upload offensive content – Engage in fraudulent transactions – Misuse website functionality – Violate other users’ rights

7. PRIVACY

Refer to Privacy Policy page for more information.

8. LIMITATION OF LIABILITY

8.1 Liability Scope

• Maximum liability limited to product purchase value
• No compensation for indirect or consequential damages
• Not liable for events beyond reasonable control

9. DISPUTE RESOLUTION

9.1 Grievance Redressal

Unified Point of Contact for Grievance Redressal: – Name: Swattik Chakraborty – Call/WhatsApp: +91-7005984264 – Email: swattik@thebamboowala.com

• Users must first contact customer support to resolve issues
• Grievance to be addressed within 7 working days
• Unresolved complaints can be escalated to designated grievance officer

9.2 Jurisdiction

• All disputes subject to jurisdiction of courts in Agartala, Tripura
• Disputes resolved through arbitration as per Arbitration and Conciliation Act, 1996

10. MODIFICATIONS TO TERMS

10.1 Amendment Rights

• We reserve the right to modify these terms
• Changes will be effective immediately upon posting
• Continued use implies acceptance of modified terms

11. CONTACT INFORMATION

For any queries, please contact: – Email: swattik@thebamboowala.com – Phone: +91-7005984264 – Address: 135, Ramnagar Road No. 4, 2nd Crossing, Agartala, Tripura, 799002

12. ELECTRONIC COMMUNICATION

By using our platform, you consent to: – Receive electronic communications – Electronic delivery of notices – Electronic contracts and disclosures

13. SEVERABILITY

If any provision of these terms is found to be invalid, the remaining provisions shall continue in full force and effect.

Last Updated: [Current Date]

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